Zubi’s Diamond & Fine Jewelers Refund and Return Policy
At Zubi’s Diamond & Fine Jewelers, your satisfaction is our priority. If you’re not completely happy with your purchase, our return and refund policy ensures a smooth and transparent process.
Return Policy
Eligibility for Returns
- Returns are accepted within 7 days of delivery for items in their original, unworn condition, including all original packaging, tags, and certificates.
- Non-Returnable Items: Custom-made jewelry, engraved pieces, and items marked as “final sale” are not eligible for return.
Proof of Purchase
- A valid proof of purchase (receipt or order confirmation) is required for all returns.
Return Process
Contact Us
- Email: contact@zubisdiamonds.com
- Phone: (352) 662-ZUBI
Provide your order number and the reason for your return.
Return Authorization
- Once approved, we will provide detailed instructions on how and where to send your item. Returns must be shipped within 7 days of receiving authorization.
Return Shipping
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Policy
Processing Refunds
- Once your return is received and inspected, we will notify you of the status.
- Approved refunds will be processed to the original payment method within 5-7 business days.
Additional Details
- Restocking Fee: A 10% restocking fee may apply unless the return is due to a defect or an error on our part.
- Shipping Charges: Original shipping charges are non-refundable.
Exchanges
- Exchanges are accepted within 14 days of delivery, subject to product availability.
- Any price difference will be adjusted accordingly.
- Custom items are not eligible for exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately:
- Email: contact@zubisdiamonds.com
- Include photos and your order number.
We will assist with a replacement or repair at no additional cost.
For any questions or further assistance, reach out to us:
- Email: info@zubisdiamonds.com
- Phone: (352) 662-ZUBI
Thank you for choosing Zubi’s Diamond & Fine Jewelers—where exceptional quality meets unparalleled service.
