Refund and Return Policy
Zubi’s Diamond & Fine Jewelers
At Zubi’s Diamond & Fine Jewelers, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below for information on eligibility, process, and applicable terms. This policy aligns with U.S. and Florida State laws to ensure a fair resolution for all parties.
Return Policy
Eligibility for Returns
- Returns are accepted within 14 days of delivery for most items in their original, unworn condition, including all packaging, tags, and certificates.
- Custom-made or personalized items are final sale and non-returnable unless the item is defective or damaged upon receipt.
Non-Returnable Items
- Items that are customized, engraved, or marked as “final sale” are not eligible for return.
Proof of Purchase
- A valid proof of purchase (receipt or order confirmation) is required for all returns.
Return Process
Contact Us
To initiate a return, please contact us at info@zubisdiamonds.com or call (352) 662-9824. Provide your order number and reason for return.
Return Authorization
- Once your return request is approved, we will issue a Return Authorization (RA) and provide detailed instructions.
- Items must be shipped within 7 days of receiving the RA.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Use a trackable shipping service to ensure the safe return of your item.
Refund Policy
Processing Refunds
- Refunds are processed to the original payment method within 5-7 business days after we receive and inspect your return.
Restocking Fee
- A 10% restocking fee may apply to certain items unless the return is due to our error or a defective product.
Shipping Charges
- Original shipping charges are non-refundable unless the return is due to an error or a defective item.
Exchanges
Eligibility for Exchanges
- Exchanges are accepted within 14 days of delivery, subject to product availability.
- Price differences, if any, will be adjusted.
- Custom-made or personalized items are not eligible for exchange.
Damaged or Defective Items
Reporting Damaged or Defective Items
- If your item arrives damaged or defective, contact us immediately at info@zubisdiamonds.com with photos of the item and your order number.
- We will assist with a replacement or repair at no additional cost.
For questions or concerns about returns, refunds, or exchanges, contact us:
Email: info@zubisdiamonds.com
Phone: (352) 662-9824
Thank you for choosing Zubi’s Diamond & Fine Jewelers. We are dedicated to providing exceptional service and premium-quality products to our valued customers.
